To send detailed information about your order number, and we will deal with related issues such as return payment as soon as possible. Please note that if the item crashes during transportation, we will bear the shipping cost. However, if there are no problems with the returned goods, you will need to pay for shipping.
Returns
Our policy lasts 30 days. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How can customers return your products?
In Store
What is the restocking fee?
No Restocking Fee
Refunds
Once our warehouse receives and inspects your return order, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bluescaling.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: info@bluescaling.com and send your item to our store address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have any question, please contact info@bluescaling.com
Blue Scaling LTD
Address:
857 Stratford Road Hall Green, Birmingham, England, B28 8BH
UK
Email:info@bluescaling.com
Phone:+44 7932 660 839
Company Number:13350942